This job is posted by Shinkai on behalf of

At Shinkai, we are developing a free, open-source AI application that runs locally on users' computers. Shinkai functions as a powerful OS, enabling local AI agents to perform various tasks without sending data externally. Our decentralized network ensures up-to-date AI models and authentic information verification via cryptographic proofs, prioritizing privacy and data ownership. Accessible on Mac, Windows, and Linux, Shinkai is easy to install and use.

Our experienced co-founders have built successful apps with over 500,000 users and software securing over 3.5 billion dollars in assets. They hold board and c-suite positions in companies managing around one billion dollars in assets and have experience with the Microsoft AI team, equipping our team to drive Shinkai forward successfully.

Exclusive offer from getonbrd.com.

Job functions

Role Purpose

This role is responsible for the daily execution of content publishing and active moderation of Shinkai’s social channels, with a strong focus on X (Twitter) and Discord. The Community, Content & Social Media Moderator supports the implementation of the existing marketing and communications strategy defined by the leadership team.

This position is fully operational and does not own marketing strategy, growth planning, reporting, partnerships, or budget decisions.

Core Responsibilities

1. Content Execution

Publish and distribute content on:
- X (Twitter)
- Discord
- Telegram
- Blog
Adapt and format content provided by the Marketing Lead for each platform.
Maintain and update the content calendar already defined.
Ensure all content follows Shinkai’s brand voice and tone guidelines.
Upload, schedule, and organize posts and content assets.

2. Community Moderation & Daily Operations (X & Discord)

Actively moderate X and Discord on a daily basis.
Monitor conversations, threads, mentions, and comments.
Enforce community rules and guidelines.
Detect and manage:
- Spam
- Scams
- Harassment
- Off-topic or harmful content
Warn, mute, or report users according to internal moderation policies.
Escalate security, legal, or sensitive issues immediately to the Marketing Lead.
Maintain a safe, respectful, and professional community environment.

3. Community Support

Respond to:
- General user questions
- FAQs
- Basic product usage questions
Provide first-level assistance to users.
Maintain a positive, helpful, and solution-oriented tone at all times.

4. Campaign & Launch Execution Support

Support the operational execution of:
- Product launches
- Feature announcements
- Community activations
Coordinate post timing and publishing with internal teams.
Ensure all scheduled posts go live correctly and on time.

5. Cross-Team Operational Support

Coordinate with:
- Product team (for clarifications and user issues)
- Marketing & Communications Lead
Ensure accurate and timely communication across channels.

Qualifications and requirements

2-4 years of experience in:
- Community moderation
- Social media operations
- Digital content execution
Proven hands-on experience moderating:
- X (Twitter)
- Discord
Excellent written and spoken English.
Strong ability to handle community interactions calmly and professionally.
High attention to detail and consistency in execution.
Comfortable working in a remote, fast-paced startup environment.

Desirable skills

Experience in Web3, Crypto, AI, SaaS, or Tech communities.
Experience moderating large or active Discord servers.
Familiarity with:
- Ghost or CMS platforms
- Canva, Figma (basic)
- Notion, Slack
Basic understanding of:
- Online safety
- Anti-scam practices
- User behavior in crypto communities

Ideal Candidate Profile

Highly operational and detail-oriented.
Strong sense of responsibility over daily community health.
Calm, professional, and assertive when moderating.
Comfortable following guidelines and escalation protocols.

Genuinely interested in AI, decentralized tech, and online communities.

Conditions

Benefits

Why join our team? Here are some of the compelling reasons that make our company an attractive place to work:

Fully Remote Team
Enjoy the flexibility of working from anywhere, maintaining a healthy work-life balance with our fully remote setup.
Cutting-Edge Technology
Stay at the forefront of innovation by working with the latest technologies in Crypto and AI, continuously learning and growing.
Top Investors
Benefit from the backing of top industry investors, providing a solid foundation and credibility to our ambitious mission.
Well-Funded
Leverage our robust funding to access competitive compensation, advanced tools, and professional development opportunities.
Growth Opportunities
Take advantage of significant career growth potential, with opportunities to take on larger roles as the company expands.
Health Coverage
Rest easy with comprehensive health coverage for you and your family, prioritizing your well-being.

GETONBRD Job ID: 57741

Fully remote You can work from anywhere in the world.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Paid sick days Sick leave is compensated (limits might apply).

Computer provided Mariana Layer Labs provides a computer for your work.

Education stipend Mariana Layer Labs covers some educational expenses related to the position.

Vacation on birthday Your birthday counts as an extra day of vacation.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

Shinkai

Últimos trabajos

Community, Content, & Social Media Moderator